Returns & Exchange

We always try to make sure our products live up to your expectations. May it be the case that an item does not meet your expectations or it was damaged during shipping, you can return or exhange the item within 14 days of receipt. The item has to be unused and in it’s orginal packaging.

We ask you to cover the cost of the return shipping; except when we made a mistake with your order.

How can I return a product?

Send us an email at hello@pennyparkerpaper.com or use the contact page, providing the following details:

  • the invoice number
  • the name of the product you wish to return
  • the reason why you want to return it; so we can make sure our customers will be happy. ZOIETS

All refunds and exchanges will be processed upon receiving of the item in it’s original condition. You will receive a confirmation e-mail as soon as we have received and processed your return. Your order will be fully refunded as quickly as possible – no later than 30 days after we have confirmed receipt.

Please note: the customer remains fully responsible for any packages returned until they are received by Penny Parker Paper. If you want to make sure the package arrives safely, use a shipping carrier with track&trace.

How can I exchange a product?

Send us an email at hello@pennyparkerpaper.com or use the contact page, providing the following details:

  • the invoice number;
  • the name of the product you wish to exchange;
  • the reason why you want to exchange it it; so we can make sure our customers will be happy. ZOIETS

All refunds and exchanges will be processed upon receiving of the item in it’s original condition. You will receive a confirmation e-mail as soon as we have received and processed your return. Your order will be exchanged as quickly as possible – no later than 30 days after we have confirmed receipt.

Please note: the customer remains fully responsible for any packages returned until they are received by Penny Parker Paper. If you want to make sure the package arrives safely, use a shipping carrier with track&trace.